Last Updated: 09.06.2026

1. Research Products

Due to the nature of the research products sold by FatPeptide.com, all sales are generally considered final once an order has been processed and shipped.

2. Order Cancellations

Orders may be cancelled before shipment.

If an order has not yet entered fulfillment, a full refund may be issued.

Once an order has been shipped, it cannot be cancelled.

3. Damaged Orders

If an order arrives damaged, customers must contact FatPeptide.com within 48 hours of delivery and provide:

• Order number

• Description of the issue

• Clear photographs of the package and damaged items

After review, FatPeptide.com may, at its sole discretion:

• Replace the damaged item(s), or

• Issue a refund for the affected item(s)

4. Incorrect Orders

If a customer receives the wrong product, FatPeptide.com must be notified within 7 days of delivery.

Upon verification, FatPeptide.com will:

• Ship the correct item, or

• Issue a refund for the incorrectly supplied product

5. Lost Packages

A package will be considered lost only after confirmation from the shipping carrier.

FatPeptide.com is not responsible for:

• Incorrect shipping addresses provided by the customer

• Failed delivery attempts

• Packages marked as delivered by the carrier

• Customs delays or customs seizures

For packages lost in transit, FatPeptide.com may provide a replacement or store credit at its discretion.

6. Returns

For safety, quality control, and regulatory reasons, FatPeptide.com does not accept returns of:

• Opened products

• Used products

• Refrigerated products

• Research compounds

Unopened products may only be eligible for return if approved in writing by FatPeptide.com before shipment back to the company.

Unauthorized returns will not be accepted.

7. Customs and Import Issues

Customers are responsible for ensuring products may be legally imported into their country.

FatPeptide.com is not responsible for:

• Customs inspections

• Import restrictions

• Customs seizures

• Duties, taxes, or import fees

Orders affected by customs actions are not eligible for refunds.

8. Chargebacks and Payment Disputes

Customers agree to contact FatPeptide.com before initiating a chargeback or payment dispute.

Fraudulent chargebacks, abuse of payment disputes, or false claims may result in:

• Account suspension

• Order cancellation

• Refusal of future service

• Recovery of associated fees and costs where permitted by law

9. Non-Refundable Situations

Refunds will not be issued for:

• Customer ordering errors

• Failure to read product descriptions

• Change of mind after shipment

• Delays caused by carriers

• Delays caused by customs

• Incorrect shipping information provided by the customer

• Refused deliveries

10. Refund Processing

Approved refunds are typically processed within 5–10 business days to the original payment method.

Processing times may vary depending on the payment provider or banking institution.

11. Contact

For refund requests or order issues:

FatPeptide.com

Email: support@fatpeptide.com

All refund requests must include the order number and a detailed explanation of the issue.